Frequently Asked Questions - MAS APARTHOTEL EU

1. How to get to MAS Aparthotel EU?

From the airport

By Taxi
The fastest way is taking a taxi. You’ll find the taxi station outside of the Arrivals Hall. The company Autolux (www.autolux.be) offers the option to buy a two-way ticket (aprox. 58€)
By Bus
Route 12 ‘Airport Express’ during the week and Route 21 on weekends. You will find the bus station at Level 0 of the Airport. Get off at Schuman bus stop. Just walk 5 min down Rue de la Loi towards Avenue des Arts. Turn right on Rue de Spa. Our reception is located at Rue de Spa 14. First bus at 05:00. last bus at 23:00, every 20 minutes. For more information about the bus service, please visit: www.stib.be , under the section ‘Airport line’.
By Train
From the airport, Level -1, four trains per hour link the airport with Brussels Central Station. The trip takes about 15 minutes. From Central Station, taking the Metro (MAS Aparthotel is located between Maelbeek and Arts-Loi stations) or a taxi will get you to MAS Aparthotel in a few minutes. For more information about the Metro network, please visit www.stib.be. First train from the airport at 05:32 – Last train at 00:20.

2. Can I borrow a charger for my mobile phone or an electric adaptor?

We have a number of mobile phone chargers for the most common brands as well as electric adaptors available for our clients. Please ask at the reception.

3. Is my pet allowed in MAS Aparthotel EU?

No pets are allowed in the hotel.

4. How and where can I get the keys of the Apartment/Suite?

You can get them at the Reception. It’s open from 07:30 to 23:30. In case of arrival out of this schedule, please send us an email to: diaz@masaparthotel.eu, or call us on our mobile: +32 49752 5940 (24h).

5. Should I bring my sheets and towels? Are there any kitchen utensils?

All our Suites and Apartments are fully equipped. You will find everything you need for a pleasant stay. Please, remember it’s important for us to know the exact number of people who will stay in the room to prepare the accommodation.

6. Does MAS Aparthotel EU has a parking lot?

MAS Aparthotel only has a few parking places. Therefore it’s mandatory to book them on advance. The rate per night is 18€ per place. You can also use the public parking LOI, at only 3 minutes walking from MAS Aparthotel (request more information upon arrival).

7. Do I need a credit card to book?

Credit card is mandatory to confirm your booking. Without a credit card, the reservation is not guaranteed and can be cancelled at any time. For payments only Visa, Mastercard, Maestro, Bancontact and UnionPay cards are accepted. Upon check- in, an identity card and a credit card will be required (names on both must be the same). We also accept an certification letter from EU Delegations as a warranty for your reservation.

8. Can I eat at the hotel? Is there a supermarket nearby?

There isn’t a restaurant in the hotel. However we offer you a large choice of restaurants nearby. All our suites and apartments have kitchen facilities, so you can easily cook something yourself, just like at home! There are 3 supermarket only a few minutes walking from MAS Aparthotel.

9. What are the general conditions of my reservation? What is the cancellation policy?

Check in
From 14:00. If you need to check-in earlier, please inform us prior to your arrival. Upon availability, an extra charge may apply.
Check out
Before 12:00. If you need to check-out later, please contact the reception. Upon availability, an extra charge may apply.
Early departure
Departure before the expected departure date has a charge of the full night.
Total price
The rates includes all taxes, VAT & services.
Cancellations
Your confirmation entails a firm engagement of arrival. When booking your stay, you accept our cancellation policy. Thus, in case of cancellation within 48 hours before your arrival date, regardless of the reason for the cancellation, you will be charged for the full price of the first night. In certain periods the entire stay may be charged.
Security measure
The identity documents of all guests and one credit card will be kindly requested at check-in. The name on the document and the card must be the same. Management reserves the right to refuse admission if this requirement is not fulfilled.